Design Strategy
Research
Telstra | Design Strategy team
Setting the vision for Small Business customers' self-service experience, through customer research & concept testing, to guide the re-platform of their mobile & broadband account management tools.
Read self-service strategy case study
UX Design
Web
Accessibility
Telstra | Small Business team
Redesigning Telstra’s legacy ‘Your Telstra Tools’ website to improve usability and drive digital adoption by Small Business customers, realising 350% of the forecasted cost savings.
Read self-service redesign case study
UX Design
UI Design
Web
Accessibility
Glen Dimplex | Digital Experience Design team
Re-designing 5 brand sites to improve product discovery and enable direct to consumer eCommerce, delivering usability wins, accessibility and addressing key barriers to conversion.
Research
UX Design
App
Telstra | Design Strategy team
Defining the IA (Information Architecture) and conceptual design for a redesigned Telstra flagship app, to support an evolving technology roadmap.
Read My Telstra case study
UX Design
Web
App
Telstra | Design Strategy team
Delivering the launch experience for Telstra's points-based loyalty program to drive awareness and sign-ups across all digital channels (Telstra.com, My Account and the Telstra 24x7 app).
Coming soon
UX Design
UI Design
Web
Berry Bros. & Rudd | Product team
Transforming a manual back-and-forth email process into a simple digital solution for customers to sell wine from their collection back to BB&R, enabling the buying team to source rare wines quickly and efficiently.
Coming soon
Design Strategy
UX Design
Research
Web
Biglight | 12 week client engagement
Running parallel strategic & tactical streams, co-creating a to-be service blueprint with validated concept design for new digital services, while delivering tactical quick wins to Magnet's existing Trade customer site.
Coming soon
UX Design
Telstra | Design Strategy team
Conceptualising an explainer page to overcome customer pain points by understanding complex scenarios and user flows.
Read One Step Migration case study
Research
UX Design
Telstra | Design Strategy team
Facilitating a design sprint to rapidly align Marketing, IT and Design teams on a customer validated design solution.
Read Digital Migration case study