UX Design
Web
Accessibility
Telstra | UX Designer | Small Business team
Redesigning Telstra’s legacy ‘Your Telstra Tools’ website to improve usability and drive digital adoption by Small Business customers, realising 350% of the forecasted cost savings.
Design Strategy
Research
Telstra | UX Designer | Design Strategy team
Setting the vision for Small Business customers' self-service experience, through customer research & concept testing, to guide the re-platform of their mobile & broadband account management tools.
UX Design
UI Design
Web
Accessibility
Glen Dimplex | UX & UI Designer | Group Digital team
Re-designing 5 brand sites to improve product discovery and enable direct to consumer eCommerce, delivering usability wins, accessibility and addressing key barriers to conversion.
Research
UX Design
App
Telstra | UX Designer | Design Strategy team
Defining the IA (Information Architecture) and conceptual design for a redesigned Telstra flagship app, to support an evolving technology roadmap.
Research
UX Design
Telstra | UX Designer | Design Strategy team
Facilitating a design sprint to rapidly align Marketing, Engineering and Design teams on the problem and customer journey, then co-create a customer validated design solution.
UX Design
Telstra | UX Designer | Design Strategy team
Conceptualising an explainer page to overcome customer pain points by understanding complex scenarios and defining user flows.
Coming soon
Design Strategy
Research
UX Design
Web
Biglight | Senior UX Designer | 12 week client engagement
Running parallel strategic & tactical streams, co-creating a to-be service blueprint with validated concept design for new digital services, while delivering tactical quick wins to Magnet's existing Trade customer site.
Coming soon
Coming soon
UX Design
UI Design
Web
Berry Bros. & Rudd | Senior UX Designer | Product team
Transforming a manual back-and-forth email process into a simple digital solution for customers to sell wine from their collection back to BB&R, enabling the buying team to source rare wines quickly and efficiently.
Coming soon
Coming soon
UX Design
Web
App
Telstra | UX Designer | Design Strategy team
Delivering the launch experience for Telstra's points-based loyalty program to drive awareness and sign-ups across all digital channels (Telstra.com, My Account and the Telstra 24x7 app).
Coming soon